Letter to our Patients
We are all looking for places and situations that feel safe as we begin to venture out looking for some normalcy and security again with our routines. There understandably can be hesitation and concern when going to medical and dental appointments.
We have reconfigured how we, and our patients, will move through the day at our office to comply and exceed safety standards due to COVID-19. We are glad we are able to continue to do what we love, treat our patients and serve the community.
By sharing a bit of what is happening behind the scenes at Berkeley~Orinda Oral Surgery, we hope that it will help reassure you, and your family, of our commitment.
Our goal is for a safe and comfortable environment along with a good experience for our patients and their families.
COVID-19 Enhanced Safety Protocols and Guidelines
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
- All Employees and Doctors are screened daily for COVID-19 risk factors, including having their temperatures monitored on a daily schedule. Forms of PPE (personal protective equipment) including masks, gloves, gowns, bonnets and face shields are being used.
- All Patients are screened for COVID-19 risk factors when scheduling their appointment, and again prior to their arrival.
- Temperatures are taken on surgery patients. If risk factors are present, or if they have a temperature, they are discharged and referred to their medical Doctor.
Physical distancing and shortening contact time
- If companions, and/or rides, can wait in their car during the patients appointment, we ask them to do so. Minors must have a parent with them at the appointment and with them in the reception area.
- We ask that only the minimal number of people needed for the appointment remain in our office.
- To further reduce the number of patients in the reception area at any one time, some patients may be asked to wait for their appointments in their vehicles until they are notified by the office to come up into the office. Our “virtual waiting room” allows us to real time text with patients to regulate the number of patients in our reception area at one time. Please make sure we have a correct contact number on the day of your appointment to communicate with you.
- Seating in the reception area is set up for physical distancing. Patients and their escorts, or parents, are asked to stay 6 feet apart from other parties. There is also seating in the hallway by the elevator to support physical distancing.
- We have created two check-in windows in Berkeley to allow for patients to physically distance while checking in.
- We have safety shields in place at the front desks to protect our patients and staff.
- We ask that patients complete and submit online registration forms from our website, well prior to their appointment. This will help lessen contact time in the office and touching of items while in the office.
Most of the administrative parts of the patients appointment will now be done over the phone or by email. This will help to lessen contact time in our office by lessening the patients time around others. Since we will be communicating with patients before and after appointments by phone, text, and/or by Email, please help us to know your correct contact information ( phone, text and Email)
- We are offering, and encouraging, some consultation and post-operative appointments by phone with the Doctor or surgery assistant and patient.
- Please call our office to schedule appointments. Appointments are not being made at the front office/reception areas at this time. This change helps to lessen face to face contact and to manage our reception room in accordance to physical distancing guidelines.
- If you are experiencing an urgent matter, you must call our office first to make arrangements with our scheduling team prior to you coming into our office. This is for your safety and for the safety of other patients in our office. Screening questions and an arrival time and plan must be arranged with our office before a patient enters our office.
- To lessen the number of our team members in our office, some administrative staff is working remotely to help with any of your scheduling needs by phone.
Patients can call 510 848 1055 and press extension 225.
- Everyone, except children under 12, that enters our office is required to wear a face covering at all times. Patients are asked to wait until the staff or Doctor asks them to remove their face covering in a treatment room. Patients are asked to replace their face coverings after treatment.
- Common areas, reception room, door handles, touch areas, and more, are cleaned every 30 minutes.
- Hand sanitizer is being offered at numerous locations throughout the office.
- Our reception room has removed magazines/books and other items that are difficult to clean.
- We are asking patients to bring their own pen for signing documents if they wish. If a pen is not brought, we will give patients a new clean pen to use and to keep.
We are happy to answer any questions you may have about the steps we are taking to keep our patients and our community safe. Thank you for your trust and loyalty. We look forward to serving you with your oral surgery needs.
Dr. Richard Berger
Dr. Bryan Krey
Dr. Daniel Mobati
Dr. Olya Smutko